Contact Center Support
Aerial telecom Solutions have rich experience in handling customer support processes. From dedicated client lines to 24/7 customer support, we have specialized in greeting customers from all over India on technical as well as customer service related issues. Our packaged solutions make outsourcing easy. We provide a professionally dedicated service to keep your customers on track and have well-versed infrastructure .The calls can be routed through our medium and our agents are 24x7 ready to serve the best. We have a perfect analytics monitor to continuously look into the progress and meet the business requirement.
We have a culturally developed CRM and a platform to wholeheartedly serve and excel your business. The Calling Mechanism we have can be the best alternative to all your manual dialing processes. The proper and curated inbound and outbound services can help you make a firm bonding between your customers.
We have served a lot of valuable customers including private and government sectors and got their good feedbacks which helped us to have firm root in this service. The customer reference got us many projects and we have been successfully running the organization with the vision to deliver business to all the segments in the Industry.
We serve an enviable reputed clientele of the government bodies and the domestic sector. Innovative thinking and pragmatic approach has helped us to grow organically in call center and digitization vertical. The Professional and leading team of the ATS has experience of commissioning and successfully running huge volumes including voice & non- voice, field and back-office processes across telecom and Banking Solutions. It is currently processing more than 25 lakhs document a month, and has a track record of successfully meeting performance standards, processing applications in a timely manner, and preventing backlogs. We are single window solution provider and offer a broad spectrum of services that includes
1) Document Management & Processing
2) Data Digitalization
3) Document Storage & Retrieval
4) In bound Call center
5) Out Bound call center
6) E-KYC Update